Terms of service

1. Introduction

1.1. The sale of products under the "AKIMBA" brand carried out remotely through this website (hereinafter referred to as the “Site”) is governed by the following General Terms and Conditions of Sale.
The products offered on the Website are sold directly by MC Innov. MC Innov is a limited liability company governed by Monegasque law, with its registered office at C/O Monacotech, 4-6 avenue Albert II, MC 98000, Monaco, tax/VAT number FR40000175256, registered in the Monaco Trade and Industry Register under number 23S09632.
1.2. The use of the remote sales service governed by these General Terms and Conditions of Sale is strictly reserved for consumers (hereinafter individually referred to as “Customer” or collectively as “Customers”), meaning natural persons acting for purposes unrelated to any business, entrepreneurial, craft, or professional activity they may engage in, who are over 18 years of age (or, if younger, authorized by their legal guardian).
The resale or transfer of products purchased on the Website for any commercial or professional purpose is strictly prohibited.
1.3. Products offered for sale on the Website can only be delivered to addresses within the European Union and Monaco.
1.4. The languages used for executing the sales contract via this Website are French and English.
1.5. These General Terms and Conditions of Sale are published on the Website for the purpose of providing information, storage, and reproduction by Customers, in accordance with applicable laws.
1.6. The purchase of products is governed solely by the General Terms and Conditions of Sale published on the Website and in effect at the time of purchase.
MC Innov reserves the right to modify and/or supplement these General Terms and Conditions of Sale at any time.
Any modifications and/or supplements will only be effective for purchases made after the publication date of the new version.
Replacing these Terms with a new version will automatically render the previous version inapplicable, invalid, and unenforceable for purchases made after that version has been removed from the Website, even if such earlier Terms remain accessible to the public through other websites.
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2. Product Availability

2.1. The Customer acknowledges that the products offered by MC Innov on the Website (hereinafter referred to as “Products”) are limited in quantity and is therefore aware that MC Innov must check their availability at the time of purchase.
2.2. The availability of certain Products may result in delays. In such cases, MC Innov will promptly inform the Customer by email (and in any event within the time limits specified below) that the Order cannot be fulfilled.
If the Customer has already paid for the Order, they may choose between:
• a prompt refund within a maximum of fifteen days from cancellation; or
• the supply of a product of equivalent value and quality.
2.3. MC Innov reserves the right to change the items for sale on the Website at any time without prior notice.
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3. Purchase Process

3.1. Each Product offered for sale on the Website can be viewed via a dedicated link showing photographic images, unit price, colors, and sizes (where applicable). For Products specifically marked “Pre-Order,” “Pre-Ordered Products,” or “Customized Products,” which are not yet ready for shipment, the link will also indicate the estimated delivery date.
3.2. Products selected by the Customer will be placed in a specific section (hereinafter referred to as the “Cart”).
A description of the Products, including measurements or sizes (where applicable), and one or more digital images clearly showing the Products will be included in the Customer's Cart.
3.3. While MC Innov takes steps to ensure that photographs displayed on the Website accurately reflect the original Products, discrepancies may arise due to the technical characteristics or color resolution of the Customer’s device. MC Innov shall not be liable for any differences between images and actual Products caused by these technical reasons. Some photos may also depict prototypes and not fully reflect the final product. MC Innov is not responsible for any discrepancies in such cases.
3.4. The total price of selected Products and the Order can be viewed in the Cart. Before confirming the Order (hereinafter the “Order”), the Customer must check the Cart’s contents and complete the Order form according to the instructions provided on the Website.
3.5. The purchase process is complete once the Customer clicks the final confirmation button (hereinafter referred to as “Pay Now”), thereby validating the Order, which is then submitted to MC Innov.
Once “Pay Now” is clicked, the Order can no longer be modified by the Customer.
3.6. By clicking “Pay Now,” the Customer confirms they have read and accepted these General Terms and Conditions of Sale. It is recommended that Customers save or print these Terms after completing a purchase.
3.7. The purchase process must be completed in full; otherwise, the Order will not be submitted to MC Innov.
3.8. Each Order and the Customer's data required for the purchase are stored by MC Innov for the legally required period and in accordance with applicable regulations.
Any other use of the Customer’s data is subject to prior and express consent in accordance with the “Personal Data” section of the Website’s Privacy Policy.
3.9. Customers registered in the reserved area of the Website can check their Order status by logging into their account and accessing the “My Orders” page.
3.10. The Customer is responsible for ensuring the accuracy and truthfulness of all data entered or otherwise used on the Website at the time of purchase.
3.11. The Website may allow Customers to Pre-Order a selection of Products before their official release or market distribution.
These Products are clearly marked as “Pre-Order” or “Pre-Ordered Product,” and Customized Products are marked as “Customized Products.”
3.12. The Customer acknowledges and accepts that when Pre-Ordering or ordering a Customized Product, the price indicated at checkout will be charged in advance upon receipt of the Confirmation Email (as defined in section 4.2), even though the Product is not yet ready for shipment.
The Product will be delivered within the estimated time stated on the Product page.
If an Order includes both available and Pre-Ordered and/or Customized Products, the total amount will be charged upon receipt of the Confirmation Email, even though some Products will be delivered later.
3.13. Specific payment, delivery, and confirmation details for Pre-Ordered and Customized Products are detailed in subsequent sections.
3.14. Except as otherwise stated in these Terms, all other provisions apply equally to Pre-Ordered and Customized Products.
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4. Execution of the Contract

4.1. Once confirmed, the Order is submitted to MC Innov for processing and cannot be changed or canceled.
It will be processed only if the purchase process is fully completed and no errors are reported on the Website.
The Customer will promptly receive an email acknowledging receipt of the Order. This does not constitute acceptance nor confirm availability.
4.2. The contract is considered concluded when the Customer receives one or more Confirmation Emails from AKIMBA and/or MC Innov confirming the Order and Product availability.
The Confirmation Email is sent to the address indicated in the Order form and includes key sale terms such as: a description of the Product, the total price including any shipping fees, the estimated delivery date, complaint contact details, after-sales services, withdrawal rights, and how to exercise them.
4.3. MC Innov reserves the right to cancel any Order if:
1.    The Products are unavailable (excluding valid Pre-Orders);
2.    A dispute exists with the Customer regarding a prior Order;
3.    The Customer has violated these Terms previously or failed to fulfill past obligations;
4.    It appears the Customer is purchasing for resale or commercial use;
5.    The Customer is or is suspected of engaging in illegal or fraudulent activity.
In such cases, MC Innov will notify the Customer within 15 days of receipt of the Order. No Order shall be deemed accepted in this event.
4.4. If all Products are unavailable, the Customer may choose to either receive an equivalent item or cancel the Order and receive a refund within 30 days.
If some Products are unavailable, the Customer may choose to receive only those available and similar priced items, or cancel entirely. In case of partial cancellation, only the available Products will be charged.

5. Price and Payment Methods

5.1. All product prices offered for sale on the Website are inclusive of VAT.
5.2. The corresponding prices are stated in euros (EUR).
5.3. The total price displayed in the Cart includes any applicable shipping fees, which are shown separately.
In all cases, MC Innov will request the Customer’s express consent for any additional charges.
5.4. The prices displayed on the Website and shown in the Cart at the time the Customer confirms the Order by clicking the Purchase Button will be charged to the Customer, provided the Products are available at that time.
This does not apply to Orders containing Pre-Ordered and/or Customized Products, for which the relevant amount will be charged in advance, in accordance with clause 5.6 below, even if the Products are not yet ready for shipment.
MC Innov reserves the right to modify the prices of Products offered for sale on the Website at any time and without prior notice.
5.5. MC Innov only accepts credit cards and other payment methods explicitly indicated on the Website.
5.6. Regarding credit card payments, the Customer confirms and guarantees that they are the rightful holder of the credit card used for the purchase and that all relevant data provided at the time of purchase is accurate, including: credit card number, expiration date, and, where applicable, the security code.
The transaction amount will only be charged after:
(i) verification of credit card data,
(ii) receipt of debit authorization from the card issuer, and
(iii) confirmation by MC Innov of product availability, and in any case, once the Order is ready to be processed.
For Orders containing only Pre-Ordered or Customized Products, or Orders including both such Products and currently available ones, the full amount of the transaction—covering all Products, whether immediately available or not—will be charged at the time the Confirmation Email is sent.
No amount will be charged at the moment the Order is submitted.
5.7. For payments made through other payment service providers, the Customer confirms and guarantees that they are the account holder used for the purchase.
The transaction will only be charged after MC Innov sends the Confirmation Email.
5.8. Purchased Products will only be shipped after the Customer has paid the amount due.
If, for any reason, the amount cannot be debited from the Customer, the sales process will be automatically interrupted, the sale will be canceled, and the Customer will be notified accordingly.
5.9. In the event one or more Products are unavailable and the Customer chooses not to cancel the entire Order, they will only be charged for the Products that are available and any applicable shipping fees.
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6. Delivery

6.1. Customers will receive the Products separately as soon as they are ready for shipment, unless the Customer has selected the option to receive the entire Order in a single shipment on the Website.
The Products will be delivered to the address provided by the Customer in the Order.
6.2. For security reasons, MC Innov will not process any Orders addressed to P.O. boxes, nor accept Orders that do not identify the individual recipient and their corresponding address.
6.3. Products offered for sale on the Website can only be delivered to addresses located in the countries listed above (see section 1.3).
Consequently, any Order involving delivery outside these countries will be automatically rejected during processing.
6.4. If shipping charges apply, these will be expressly indicated and listed separately from any other costs or expenses at the end of the Order process, before the Customer clicks on the “Secure Payment” button.
6.5. In accordance with applicable laws, the timeframe within which MC Innov must deliver purchased Products (provided the Order does not include Pre-Ordered and/or Customized Products) is 30 (thirty) days from the date the contract is concluded, except in cases of force majeure.
If the Order includes Pre-Ordered and/or Customized Products, the delivery time will exceed 30 days, and MC Innov will deliver the Products within the estimated timeframe indicated on the relevant Product page or agreed upon with the Customer.
6.6. If MC Innov fails to deliver the ordered Products within the above-mentioned timeframe, the Customer will request delivery within an additional time period appropriate to the circumstances, in accordance with applicable laws.
The Customer will have the right to immediately terminate the contract if the Products are not delivered within that additional timeframe.
6.7. MC Innov has the right to split the Order into multiple shipments depending on Product availability. The Customer will receive the Products separately as they become available, unless they have selected the option to receive the Order in one shipment.
AKIMBA may either charge the Customer as Products are shipped or as a single consolidated charge.
6.8. As soon as the purchased Product is shipped, the Customer will receive an email or SMS at the address or phone number provided in the Order.
This message will include a tracking code and a link to monitor delivery in real time.
AKIMBA’s Customer Service is available to assist with any delivery-related issues.
Customers may contact AKIMBA's Customer Service via email at: hello@akimba.fr
6.9. As an alternative to courier delivery, the Customer may request to collect the purchased Products directly from a store available on the Website at the time of purchase, provided the Order does not include Pre-Ordered and/or Customized Products.
If the Customer does not collect the Products within 30 (thirty) days from the date of the notification email indicating that the Product is ready for pickup, the sale may be canceled by MC Innov. In this case, the Customer will be informed by email of the cancellation and refunded the amounts already paid.
6.10. The Customer assumes the risk of loss or damage to the Products once they, or a third party designated by the Customer and other than the carrier, take physical possession of the Products.
If the Product is lost or damaged before delivery to the Customer or a third party designated by the Customer, MC Innov will refund the amounts already paid.

7. Product Compliance

7.1. Upon delivery, the Customer must inspect the Products to ensure that they match the items ordered and that they show no manufacturing defects or non-conformity. The sale of "AKIMBA" products is subject to a six-month warranty following the purchase of the Product.
7.2. In the event of manufacturing defects or non-conformity, the Customer shall have the right to have the products brought into conformity, either by repair or replacement, at no cost, unless the requested solution is objectively impossible or excessively costly compared to the alternative. If any of the conditions provided by law apply, the Customer may request an appropriate price reduction or termination of the contract and subsequent refund of the purchase price paid. It is understood that the Customer loses this right if they do not notify AKIMBA of the product's non-conformity within 3 (three) days of delivery, so that AKIMBA can, where applicable, exercise recourse against the carrier.
7.3. To notify the existence of product defects and request one of the remedies listed above, Customers may contact AKIMBA using the contact details provided in section 12 below.
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8. Returns and Refunds – Right of Withdrawal

8.1. The Customer has the right to withdraw from the contract within 100 (one hundred) days of delivery or cancellation of the Products, with the exception of Customized Products. For split Orders, the period begins on the day of delivery or collection of the last Product.
8.2. To exercise the right of withdrawal, or to request an exchange or refund, Customers may do so by sending an email to hello@akimba.fr, specifying the Order reference.
8.3. Return costs are covered by AKIMBA, provided that the customer uses the original packaging and selects the Colissimo return solution. Responsibility in case of loss, theft, damage or delay during return shipping lies with the Customer.
8.4. THE CUSTOMER AGREES TO RETURN THE PRODUCTS FOR WHICH THEY HAVE EXERCISED THEIR RIGHT OF WITHDRAWAL WITHOUT UNDUE DELAY AND, IN ANY CASE, WITHIN 100 (ONE HUNDRED) DAYS FROM THE DATE ON WHICH THE EXERCISE OF THE RIGHT OF WITHDRAWAL WAS NOTIFIED TO AKIMBA.
8.5. The “100-day trial” offer aims to allow the Customer to test the Product’s performance when worn. This offer is applicable to one product per order only.
Products must be returned washed and intact within thirty days from the date of delivery. Products that have been deliberately damaged, are dirty, or have been used inappropriately will not be eligible for a refund.
Returned products will be either recycled or donated to a charitable organization.
8.6. The other Products in the order or those returned for exchange must be returned in the same condition as they were delivered.
The Customer must ensure that the Products are intact and complete, never used, worn or damaged in any way, and returned in their original packaging with all tags and labels as received. If a Product was delivered with a security tag, its return will not be accepted if the security tag has been removed, broken, or damaged.
AKIMBA will inspect the packaging and condition of each returned Product, and the substantial integrity of these Products is a necessary condition for the valid exercise of the right of withdrawal.
AKIMBA reserves the right to refuse returns of Products that are found to have been damaged, deteriorated, stained, or are in a condition that clearly indicates improper use beyond the necessary verifications by the Customer to assess the nature and characteristics of the purchased Product.
If the return is refused, AKIMBA will notify the Customer and will not proceed with the refund of the amount paid. AKIMBA also reserves the right to claim compensation for any damage attributable to the Customer's conduct.
8.7. AKIMBA will reimburse the amount due for returned Products without undue delay and in any case within 14 (fourteen) days from the date of receipt and inspection of the returned Products.
The refund will be made using the same payment method used by the Customer for the purchase, unless otherwise expressly agreed with the Customer and provided that no fees are incurred as a result of the refund.
AKIMBA will notify the Customer of the refund via email.
8.8. AKIMBA is not obliged to refund the delivery charges if the Customer specifically selected a delivery method other than the standard delivery option offered by AKIMBA.
8.9. Returns under this article are only permitted for purchases made through the Website.
8.10. Given that Customized Products are permanently altered and specifically personalized for the Customer, and that their original condition cannot be restored under any circumstance, the right of withdrawal does not apply to Customized Products. Therefore, the provisions of this section 8 shall not apply to Customized Products, without prejudice to the legal warranty provisions outlined in section 7, which also apply to these Products.
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9. Limitation of Liability

9.1. THE COMPANY SHALL NOT BE LIABLE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, FOR ANY LOSS OF PROFITS OR FOR ANY INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE, COSTS, EXPENSES OR OTHER CLAIMS (WHETHER CAUSED BY THE COMPANY’S SERVANTS OR AGENTS OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE SUPPLY OF GOODS AND SERVICES.
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10. Product Authenticity and Intellectual Property Rights

10.1. AKIMBA guarantees the authenticity and high quality of all Products offered for sale on the Website.
10.2. The “AKIMBA” brand, as well as all figurative and non-figurative trademarks and, more generally, all other marks, illustrations, images, and logos appearing on “AKIMBA” Products, accessories and/or packaging, whether registered or not, remain the exclusive property of MC Innov.
Any total or partial reproduction, modification, alteration, or use of these trademarks, illustrations, images, or logos for any reason and on any medium is strictly prohibited.
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11. Disputes

11.1. These General Terms and Conditions of Sale are governed by and must be interpreted in accordance with Monegasque law.
The following provisions shall not apply to this contract:
(i) the Uniform Law on the International Sale of Goods and the Uniform Law on the Formation of Contracts for the International Sale of Goods as enacted by the 1967 Uniform Laws on International Sales Act;
(ii) the United Nations Convention on Contracts for the International Sale of Goods (1980);
(iii) the United Nations Convention on the Limitation Period in the International Sale of Goods (1974) and the 1980 amendment protocol.
11.2. IN CASE OF ANY DISPUTE ARISING FROM THE INTERPRETATION AND/OR APPLICATION OF THESE GENERAL TERMS AND CONDITIONS OF SALE, THE COURTS OF MONACO SHALL HAVE EXCLUSIVE AND MANDATORY JURISDICTION.
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12. Contact Information

12.1. For any complaints, further information or assistance related to the Website or the purchasing process, and in any case, for any request for information and/or clarification regarding these General Terms and Conditions of Sale, the Customer may send an email to the following address: hello@akimba.fr
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Last update: 28/07/2025